What is the ISO 9001:2008 standard?

PriorWeb has been certified for ISO 9001:2008 by SGS Belgium in June 2009, for the following activities:

Registration and control of domain names, web and mail hosting

Colocation, dedicated servers and management

Virtual servers

Additional paying service

ISO 9001:2008 is an internationally used standard for the quality system of an organisation. Companies that work in line with this standard, like PriorWeb does, have a proven guaranteed quality that is certified by an accredited third party and has attention for major components such as:

Constant measurement, analysis and improvement

Ja

Customer satisfaction and registration of complaints

Ja

Management of means and people

Ja

Defining long term goals and objectives

Ja

Leadership and involvement of all employees

Ja

The ISO certification is a clear signal towards the customers and suppliers of an organisation: it proves that the company not only says what she does, but also does what she says.

The customer as a starting point

The most critical component within our quality system are our customers. They are our guiding principles throughout our organisation and provide a constant supply of useful information helping us to refine and improve our company processes. Our customers are a communication channel for everything we do, this is why they are so important to us. This way a constant improvement can be achieved.

PriorWeb has the necessary tools available to register customer satisfaction, complaints, remarks and feedback:

Random inquiries after phone conversations

Ja

Random inquiries after email contact

Ja

Measuring response times of our helpdesk

Ja

Registration of founded and unfounded complaints

Ja

Information inquiries after cancellations

Ja

The results of these tools are analysed periodically through special meetings, where corrective and preventive actions can be established. This means we can quickly react to problems and proposals.

More information

PriorWeb received a certificate from SGS Belgium. This certificate can be consulted online:

PriorWeb ISO 9001:2008 certificate English

priorweb_iso9001_2008_en.pdf (5MB)

If you need further information about the ISO 9001:2008 standard, or when you have questions about the advantages to you as a customer, do not hesitate to contact our helpdesk.